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1.1These Terms govern the use of Disty websites, applications, Disty AI, authorised WhatsApp channels and related services, together the “Platform”. They also govern purchases of products and services offered through the Platform, according to the identity and capacity of the Seller disclosed before contracting.
1.2The Platform is operated by Disty Company for Marketing (شركة دستي للتسويق), commercial registration number 1009005133, VAT registration number 312200046700003, with its address at Building 7027, Al Olaya Street, Al Olaya District, Secondary No. 2455, Riyadh 12244, Kingdom of Saudi Arabia, referred to as “Disty”, “we” or “us”.
1.3The Platform serves Business Buyers purchasing for operational requirements and Retailers purchasing for resale. Eligibility and benefits for each category depend on verification and the approved classification. Describing a transaction as business-to-business does not exclude a mandatory statutory right of the Customer or determine its legal status contrary to the substance of the transaction.
1.4These Terms and the relevant policies shall be made available before the contract is concluded and shall be accepted by the Customer’s authorised representative through the designated process or by accepting an offer that clearly incorporates them. Browsing alone does not create a purchase Order or authorise payment. Platform use is subject to the applicable use provisions made available to the user and accepted in a manner that can be established under applicable law. The supplementary policies comprise the Returns and Exchanges Policy, Refund Policy, Shipping and Delivery Policy, and Warranty and After-Sales Services Policy. Links to their applicable versions shall be made available before acceptance. A record of the applicable version and acceptance shall be retained, and the Order documents shall be available for subsequent reference.
1.5The relationship is subject to applicable Saudi laws, including the E-Commerce Law and its Implementing Regulations, the Electronic Transactions Law, the Civil Transactions Law, the Law of Evidence, the Personal Data Protection Law, invoicing and tax requirements, and product-specific or activity-specific rules where applicable. Mandatory legal provisions prevail over any inconsistent term in these Terms, policies or offers.
The following expressions have the meanings given below unless the context requires otherwise.
Customer means the business or organisation using or purchasing through the Platform, whether for operational use or resale, through an authorised representative.
Authorised User means a person added or approved by the Customer to administer the account, purchase, approve transactions or handle financial matters within specified permissions.
Seller means the party identified as the seller on the product page or Quotation and in the order summary before acceptance, as confirmed in the sales documents and invoice. Any material discrepancy in its identity must be resolved before the Customer is bound to a transaction that differs from the one it accepted.
Disty Product means a product sold by Disty as the contracting Seller. Marketplace Product means a product sold through the Platform by an independent party, referred to as a “Marketplace Seller”.
Order means a specific purchase request submitted by the Customer through an authorised channel. It is accepted only in accordance with Section 5.
Request for Quotation or RFQ means a request for a commercial offer. Quotation means a document setting out the products or services, specifications, prices, supply conditions and validity period.
Wallet means the record displayed in the Customer’s account of balances available for permitted use, according to the type, source and conditions of the balance. This name alone does not determine the arrangement’s regulatory classification or authorise the provision of payment services.
Credit Facility means an approved deferred-payment or financing arrangement under a separate agreement identifying the provider, the nature of the arrangement and its terms.
Disty AI means the intelligent assistant available through the Platform for search, comparison, preparing RFQs, and procurement and support assistance.
Business Day means Sunday to Thursday, excluding official holidays in the Kingdom. References to days mean calendar days unless expressly described as Business Days or a statutory provision requires otherwise.
3.1The Platform is intended for professional use by entities holding the appropriate legal status or licences for their activities. Users must have full legal capacity and authority to act for the Customer. Approval of registration does not grant credit approval or guarantee acceptance of future Orders.
3.2Registration requires accurate information and a verified contact method. Activation may require a commercial registration or appropriate licence, National Address, authorised representative details, a VAT certificate where registered, and other information lawfully required. Credit documents are requested through the relevant credit process. The account remains under review until the Customer is notified of the outcome, without an automatic promise of activation.
3.3Disty may verify information through official sources or authorised providers, request proportionate additional information, or decline registration or restrict features for legitimate reasons, subject to applicable notice and data-protection requirements. These Terms do not provide blanket consent to access an individual’s credit information or process data requiring separate consent.
3.4The Customer determines its Authorised Users, roles, purchasing limits and approvals. It is responsible for instructions issued within their authority or correctly attributed to it under applicable law. Origin and authority are assessed using verification methods, records and relevant circumstances. A message from a registered number is not conclusive, unchallengeable evidence of authorisation or transaction validity.
3.5The Customer must protect verification codes, access credentials and devices, prevent access by unauthorised persons, revoke permissions that have ended and promptly notify Disty of suspected unauthorised use. Disty will investigate the report and take appropriate measures, without excluding responsibility for a failure attributable to it under applicable law.
3.6Information must be updated when it changes. Renewed documents must be supplied within 15 days of the relevant change or expiry, or before any transaction requiring a valid document, whichever is earlier. Features dependent on verification may be restricted until verification is complete.
3.7Retailers must hold the licences necessary for their activities and resale of regulated products. Contracts with government and semi-government entities remain subject to the laws and procedures applicable to them. A user’s acceptance on the Platform does not replace required authority, approvals or government procurement procedures.
4.1For Disty Products, the sales contract is between Disty and the Customer. For Marketplace Products, it is between the identified Seller and the Customer unless the contracting documents clearly disclose another lawful arrangement. Disty may provide Platform, support, delivery or collection services within the disclosed scope. Providing those services does not alone change the Seller’s identity, nor release Disty from its own obligations or any liability imposed by law according to its actual role.
4.2Sellers are required to provide appropriate verification information and documents, ensure product authenticity, legality and conformity, and sell products as new unless their condition is clearly disclosed. Administrative verification is not an absolute guarantee against a violation. The Customer shall report suspected counterfeiting or illegality promptly on discovery; failure to report within 48 hours does not alone extinguish a claim. Where counterfeiting is established, the transaction is remedied by refunding the price and associated delivery charges and bearing the costs of return, without prejudice to other statutory rights.
4.3Material advertised or agreed specifications form part of the basis of the contract, including model, capacity, colour, quantity, pack size, condition, regional version, compatibility and warranty. Packaging images or non-material visual details may vary, but describing an image as illustrative does not permit a materially different product to be supplied. Products or specifications may not be substituted without the Customer’s agreement.
4.4Prices are in Saudi riyals unless stated otherwise. They may depend on customer category, quantity, delivery location, payment method, a commercial agreement or an advertised offer. The total price, tax, delivery charges and additional fees are disclosed before the Order is accepted. Undisclosed charges may not be imposed after contracting without valid agreement. Price and availability alerts do not reserve a price or quantity unless expressly stated.
4.5Listing information may be corrected or withdrawn before Order acceptance. If a material price or description error is discovered after acceptance, the Customer is notified promptly and its agreement to correction is sought, or the applicable legal remedies are pursued. The price is not increased unilaterally, and an internal error does not create a general right to cancel an accepted contract. Amounts due on cancellation are refunded without charging the Customer for the Seller’s error.
4.6Invoices and credit notes are issued in accordance with applicable tax and e-invoicing requirements and in the correct Seller’s name. The Customer must provide accurate information, including tax information; this does not relieve the invoice issuer of its statutory duties to issue and correct invoices. Disty does not guarantee input VAT deductibility, which depends on the Customer’s circumstances and use of the product.
4.7Minimum or maximum quantities, service areas, customer-category conditions and offer restrictions are disclosed before purchase. Restrictions affecting use or warranty, including regional versions or authorised-agent coverage, are disclosed without suggesting coverage that does not exist or reducing a mandatory right.
4.8Disty receives Marketplace Product enquiries, refers them to the Seller and follows up according to its role. The Seller remains responsible for its sales obligations and Disty for its own obligations. These Terms do not provide an additional commercial guarantee equivalent to a guarantee offered by another platform unless Disty expressly announces one.
5.1Submitting an Order constitutes an offer to purchase the products and quantities from the Seller at the price and on the payment and delivery arrangements stated in the summary. The Customer can review and correct information before submission. Payment falls due at the disclosed time, subject to refund rights if the Order is not accepted or is lawfully cancelled.
5.2An Order number, acknowledgement of receipt, payment authorisation or credit-limit reservation does not itself constitute acceptance. Acceptance occurs upon express confirmation by the Seller or its authorised representative through an approved channel, or upon dispatch accompanied by notification to the Customer, whichever occurs first, unless a binding offer or specific agreement provides another mechanism. Receipt acknowledgements must be distinguished from acceptance confirmations. This mechanism must be clearly stated on the product page, in the Order summary and through the channel used, having regard to the Civil Transactions Law provisions concerning the display of goods and prices. This provision shall not postpone the formation of a contract established to have been concluded under applicable law or by acceptance of a binding offer.
5.3An Order may involve multiple Sellers, shipments or invoices, with the products covered by each acceptance identified. Additional delivery charges may not be imposed solely because the Seller elects to split a shipment. The Customer’s rights concerning products whose agreed benefit cannot be achieved without other components remain protected.
5.4Before acceptance, an Order may be declined or further confirmation requested because of unavailability, inability to approve payment, disclosed quantity limits, reasonable fraud indicators or a legal prohibition. After acceptance, cancellation requires agreement, a lawful contractual basis or a ground permitted by law, with notice and repayment of amounts due and without extinguishing other rights that may arise. Ordinary stock shortages or supplier failure do not automatically constitute force majeure.
5.5An RFQ does not bind either party to supply. It may be sent to relevant Sellers using only the information necessary to prepare an offer, in accordance with the Privacy Policy and confidentiality requirements. Specifications, quantity, required version, acceptable alternatives, delivery location and essential requirements must be specified.
5.6A Quotation remains valid for the period stated in it. If no acceptance period is specified, that period shall be twenty-four hours from the time it is sent, calculated by reference to Saudi Arabian time. Where the Quotation constitutes a definite final offer subject to an acceptance period, including this default period, its issuer may not withdraw it during that period contrary to applicable law; the contract is formed by a conforming acceptance made while the offer remains in effect. A preliminary estimate or an offer conditional on confirmation of availability or approval must be clearly identified as such, together with its conditions, when issued. Contract formation shall be determined by its substance and applicable law. A binding offer or a contract already concluded may not subsequently be described as a preliminary request to defer formation or avoid its obligations.
5.7Made-to-specification, configured, imported or specially sourced products, their advance payments and cancellation conditions must be identified before acceptance. Importing or sourcing a product specially does not alone create a statutory exception to return rights. Defect and non-conformity rights remain protected. Any lawful charge for cancelling a special contract must be clearly specified and remain subject to compensation rules and mandatory rights.
5.8Electronic records, correspondence and approvals are recognised subject to the requirements for their evidential value, attribution and integrity under applicable law. They remain open to examination and lawful challenge. These Terms do not make every message, verification code or image conclusive evidence or an independently enforceable instrument.
6.1Available payment methods are those disclosed for the Order before completion and may include cards, SADAD, bank transfer, payment on delivery, eligible balances or approved credit. Methods may change for future Orders, but an agreed method for an accepted Order cannot be changed without the Customer’s consent or a legal basis. Payments are processed through channels and providers authorised for the relevant service.
6.2Unless payment on delivery or credit is agreed, payment must be completed and verified before dispatch. Transfers must include the required reference. Any hold or debit authorisation is limited to the specified transaction, amount and purpose. Another saved payment method may not be charged without valid authorisation or legal grounds.
6.3If payment fails or is reversed, the Customer is notified and given a reasonable opportunity to resolve it according to the Order’s status. Unperformed supply may be suspended to the extent lawfully permitted. A legitimate bank dispute is not automatically treated as fraud, and the same amount is not collected twice. Amounts are reconciled following the dispute outcome and establishment of entitlement.
6.4Registration does not grant a Credit Facility. Any facility is subject to a separate agreement specifying its provider, nature, limits, due dates, security and default provisions. Regulated activities are performed only by an appropriately licensed or authorised entity. Accepting these Terms does not constitute an individual’s explicit consent to a credit enquiry, provision of a personal guarantee or execution of a promissory note. The relevant consents and conditions must be completed separately.
6.5Available credit may be reduced by invoices, accepted Orders and disclosed reservations. The Customer is notified where a top-up or Order adjustment is required. Limit changes, acceleration or suspension are subject to the facility agreement and applicable law. No interest or increase in a debt is due solely because payment is late. Direct enforcement is pursued only under an instrument satisfying statutory requirements; an ordinary invoice does not become an enforcement instrument merely because these Terms say so.
6.6The Wallet identifies each balance’s type, source and conditions. Money paid by the Customer or due to be refunded does not become promotional credit or expire when a campaign ends. It is not refunded to the Wallet instead of the required refund method without the Customer’s valid choice or a legal basis. Applicable repayment rights remain protected, subject to appropriate payee verification and prevention of duplicate refunds.
6.7Promotional cashback, vouchers and free credits are governed by the disclosed grant conditions. Unless the offer states otherwise, they expire 30 days after addition, provided this period is disclosed before entitlement arises and the expiry date is displayed in the account. This condition does not apply retrospectively to grants made on different terms. They cannot be withdrawn as cash or transferred unless their conditions permit. Compensation balances are classified according to their underlying basis; compensation due cannot be extinguished or restricted merely by describing it as promotional credit.
6.8An erroneous balance may be corrected, or a benefit linked to a cancelled or returned Order or established abuse reversed, proportionately and with notice explaining the reason and an opportunity to object. Unrelated amounts due may not be confiscated. These Terms do not themselves authorise deposit-taking, issuing electronic money or operating a payment service requiring a licence.
6.9Each offer specifies its duration, eligible customers and products, use limits, benefit calculation and whether it can be combined with other offers. The effect of cancellation and returns on benefits is disclosed and must not result in deductions exceeding the justified benefit or breaching refund rights. Applicable discount, advertising and licensing requirements are observed. Conditions of an earned offer are not changed retrospectively.
6.10The collecting party is identified for each Order. Where Disty collects for a Marketplace Seller under a lawful arrangement, correct payment through the approved channel discharges the Customer’s payment obligation to the extent paid. The Customer is not required to pay again because of a dispute between Disty and the Seller. Settlement between them is governed by their agreement and payment-services requirements. These Terms alone do not create an agency or a licensing exemption.
6.11Where direct collection by the Seller is disclosed and authorised, the Seller receives the payment and is responsible for refunding it when due, with Disty following up according to its role. No transfer to a personal account or an unapproved entity shall be requested without verifying its connection to the Order. Disty’s commission is charged to the Seller according to their agreement; the Customer pays a fee only if disclosed and accepted before contracting.
6.12Set-off is permitted only for reciprocal debts between the same parties where statutory conditions are met or a valid agreement permits it, with the amounts and grounds explained. Disputed claims or debts owed to another Seller may not be deducted without a valid basis. Collection costs are limited to actual, reasonable and evidenced expenses lawfully recoverable or awarded, without automatic late penalties or double recovery.
7.1Service areas, charges and delivery periods shall be disclosed before contracting. In-stock products shall be distinguished from products requiring sourcing, and any statement such as “within 24 hours” shall specify whether it concerns sourcing or delivery. Misleading timelines or unverified promises must not be used. The Customer shall be informed of anticipated delays or material difficulties and the revised estimate, without unilateral amendment of the agreed delivery date. Procedures are further set out in the Shipping and Delivery Policy.
7.2Delay-related cancellation rights under Article 14 of the E-Commerce Law are preserved where applicable. If no different delivery or performance period is agreed, the statutory right applies where more than fifteen days have elapsed from contracting. Where a date is agreed, delay beyond that date is treated in accordance with the statutory text, without automatically requiring an additional fifteen-day grace period. Amounts due for unperformed items and costs associated with the delay are refunded, subject to force majeure provisions and mandatory rights.
7.3The Customer must provide an accurate address and an authorised recipient. Delivery may be evidenced by a dedicated delivery code, signature, stamp, carrier record or appropriate photograph, subject to applicable law and data protection. Evidence is reviewed if disputed. A sign-in code must not be requested as delivery confirmation.
7.4If delivery fails for a reason attributable to the Customer, it is contacted to rearrange delivery. Redelivery or storage charges apply only where their basis was disclosed and they are reasonable and due. Costs caused by the Seller or its appointed carrier are not passed to the Customer. The affected part may be terminated following notice and a reasonable opportunity to resolve delivery, with lawful settlement of amounts due.
7.5The Customer shall inspect the shipment as soon as reasonably practicable in the ordinary course of dealing. Reporting visible damage, shortages or incorrect items within 48 hours is requested to facilitate investigation, with available evidence. This procedural period does not automatically extinguish an established right, hidden-defect claim or warranty. Hidden defects shall be reported promptly upon discovery or within the relevant statutory period; discovery within seven days is not required.
7.6Risk of loss or damage passes on actual delivery to the Customer or its authorised representative under the agreed arrangements, subject to rules concerning refusal to receive and mandatory law. It does not pass merely on handover to a carrier chosen by the Seller. For warehouse collection, risk passes on actual collection. The party undertaking delivery remains responsible for performing that obligation under applicable law, with any right of recourse against the carrier preserved.
7.7Title passes under the sales contract. Retention of title until full payment may be expressly agreed to the extent legally permitted. If a Retailer is allowed to resell before payment, that permission and its effect on third-party rights must be addressed in the credit agreement. This provision does not authorise repossession, entry to premises or bypassing statutory enforcement procedures. The price remains payable as agreed.
7.8Tracking information is available according to the carrier and available channel and may be technically delayed. An automated status or incomplete tracking does not prevent verification of actual delivery or a claim for a missing shipment.
8.1Cancellation may be requested before dispatch without a fee, subject to lawful special agreements for the Orders described in Section 5.7 and mandatory rights. After dispatch, the applicable cancellation or return provisions apply. Use of the application alone is not required: requests are also accepted through support, the account manager or an approved written channel through which the request can be evidenced. Return and inspection procedures are further set out in the Returns and Exchanges Policy.
8.2Subject to statutory exceptions, a product purchase may be cancelled during the seven days following receipt where the product has not been used and no benefit has been obtained, in accordance with Article 13 of the E-Commerce Law where applicable. A more favourable published policy applies within its scope. The Customer bears cancellation or return costs that may lawfully be charged and were disclosed, unless the reason is a defect, error or non-conformity attributable to the Seller, or otherwise agreed.
8.3For a return unrelated to a defect, the product must be returned in a condition permitting verification that it is unused, with its parts, accessories, gifts and related documents. Packaging and seals shall be preserved where necessary and lawful for that product. Packaging requirements or opening the package alone must not be used to extinguish a mandatory right. The effect of opening, activation or consumption is assessed according to the product’s nature, actual use or benefit, and the applicable exception.
8.4Exceptions to cancellation follow applicable law and regulations, including made-to-order products or products manufactured to the Customer’s specifications, certain used software or digital content whose use has begun, products damaged through the Customer’s mishandling, and other lawfully excluded categories. Food, beverages, perishables, hygiene products, consumables and digital codes are subject to restrictions permitted by their nature and applicable law after disclosure. A general label such as “opened electronics”, “final sale” or “special order” is insufficient to remove a mandatory right.
8.5Rights concerning defects, counterfeiting, pre-delivery damage, shortages and non-conformity remain protected even where the product is ineligible for a change-of-mind return. After verification, the legally or contractually due remedy is available, including repair, replacement, making good shortages, cancellation or a price reduction, according to the circumstances. The Seller may not replace an established entitlement with a lesser remedy without valid agreement.
8.6The responsible party bears the collection, return and replacement-supply costs necessary to remedy its error or non-conformity. A defect claim does not depend on original packaging where retaining it was not reasonably possible, provided the product, its parts and available evidence are supplied and inspection enabled. Inspection must take place within a reasonable period, with the outcome and reasons for rejection explained. Handling may not be delayed indefinitely while awaiting the Seller or service centre.
8.7Where a refund is due, the amount actually paid and any other amounts required by law shall be refunded, without making the start of the applicable period conditional on an undefined internal approval. As a contractual commitment, the refund shall be executed through the relevant payment channel without delay and no later than 14 calendar days after receipt of the returned product, or after valid notice of cancellation if the product has not been dispatched or cancellation is due to non-delivery. Any shorter period or more favourable starting point required by law shall apply. Merely opening an internal request does not satisfy the obligation to execute the refund. The Customer shall be provided with the refund reference and execution date, and informed of any genuine obstacle and the steps taken to address it. Internal procedures alone shall not extend the applicable deadline. These provisions shall be read together with the Refund Policy.
8.8Refunds are made to the original payment method where possible. Wallet credit is substituted only with valid explicit consent or a legal basis. If the original method cannot be used, an appropriate secure alternative is agreed without additional refund charges. Bank-account ownership is verified where necessary. Refund references and status are provided. Bank posting times may vary, without removing the duty to act promptly and follow up.
8.9For credit Orders, a credit note is issued and the debt and available limit adjusted. Any overpayment due is refunded. Where several payment methods were used, paid money is distinguished from promotional credit; free credit does not become cash unless entitlement arises under its conditions. Vouchers, gifts or benefits may be deducted only under disclosed conditions and to a justified and lawful extent.
8.10Delivery fees and other charges are refunded to the extent due according to the ground and scope of cancellation. For defects, incorrect supply, counterfeiting or delivery failures, the Customer is not charged the costs necessary to remedy the Seller’s breach. Credit notes or tax corrections are issued as appropriate and in accordance with the competent authority’s requirements.
8.11For Marketplace Products, the Seller remains responsible for refunds due from it. Disty performs its disclosed role in receiving requests, following up or making refunds under the approved collection arrangement. The Customer’s right does not disappear merely because Disty has transferred funds to the Seller. Any refund obligation imposed on Disty by law or contract is not limited to money it still holds. The Customer is informed of the responsible party and resolution steps without being required to pay twice.
9.1The warranty, its provider, scope, duration and claim procedure shall be disclosed before sale and in the relevant documents. Electrical and electronic appliances covered by statutory warranty requirements shall carry a warranty of at least two years, subject to any longer advertised or legally required period and any statutory extension for delays in supplying spare parts or commencing and completing maintenance. Rights relating to recurring faults, replacement, a substitute product or compensation shall be observed where their statutory conditions are met. Neither the regional version nor manufacturer warranty conditions shall exclude the Seller’s statutory liability for defects or non-conformity. Claim, inspection and remedy procedures are further set out in the Warranty and After-Sales Services Policy. Any additional commercial warranty applies on its terms without prejudice to mandatory rights.
9.2Claims are accepted through approved channels with reasonable purchase identification, the serial number where available and a description of the fault. They are referred to the appropriate party and followed up, with the process and expected period explained. A warranty provider’s decision is not final so as to prevent a challenge or exercise of statutory rights against the Seller or through competent authorities.
9.3Faults actually caused by misuse, storage, liquids, incorrect installation, unauthorised repair or normal wear may be excluded according to causation and lawful warranty conditions. Coverage does not automatically lapse in full because of an event unrelated to the claimed defect, and exclusions contrary to the mandatory minimum do not apply.
9.4The Customer shall remove its data and accounts from the device or back them up before handing it over for servicing, to the extent possible. Data protection must be observed by the service provider, and the Customer is informed if repair may require data erasure. This does not exempt the provider from responsibility for unlawful destruction or disclosure attributable to it.
9.5A Retailer may enable its customer to benefit from a transferable warranty according to its terms, without claiming authorised-agent status or offering a warranty in Disty’s name without permission. Its obligations to its own purchaser remain. The Customer assesses fitness for a particular purpose unless it disclosed that purpose to the Seller and the parties agreed the product’s suitability, subject to agreed specifications and statutory warranties.
10.1Fraud, falsified data or documents, impersonation, manipulation of promotions, Wallet balances, returns or credit, and using multiple accounts to evade disclosed limits are prohibited. Users must not damage or disrupt the Platform, access others’ data or introduce malicious software. Bribery, money laundering, unlawful transactions, abuse and threats against staff or partners are also prohibited.
10.2Substantial Platform, pricing or catalogue data may not be automatically extracted, copied, republished or used to build a competing service without written permission, subject to uses permitted by law. Authorised integrations are available on their terms. This does not restrict the Customer from retaining purchase records or lawfully exporting data available to it.
10.3Each Customer must comply with its category and category-specific offer conditions. Commercial resale purchases require the appropriate classification. Misclassification does not create a right to confiscate payments or extinguish statutory rights. The classification and future features may be adjusted following verification and notice.
10.4Retailers are responsible for licensing, conformity, labelling, storage, invoicing, warranties, returns and obligations to their customers according to the product and activity. They must comply with applicable export restrictions and sanctions and lawful commercial restrictions disclosed and agreed before sale. Not every foreign or brand-imposed restriction automatically applies. They must not represent themselves as Disty, an authorised agent or an official distributor without authority.
10.5Disty AI responses may be inaccurate or incomplete. General suggestions do not alone create a final offer or credit approval, and material information must be reviewed in the Order summary or approved Quotation. If the Platform permits actions through the assistant, the authorised user must clearly confirm the transaction and amount. An unconfirmed conversation does not provide unlimited purchasing authority. Disty’s responsibility for its system and actual obligations remains subject to applicable law.
10.6Only approved WhatsApp and account-manager channels shall be used. Authority is verified for Orders and material changes; an unauthorised statement is insufficient to amend a contract or grant credit. Amendments or special offers are recorded in writing by an authorised representative, without requiring every valid approval to originate within the application alone.
10.7Ratings and reviews must be truthful, based on actual experience and free of unauthorised data and unlawful content. Content breaching published rules may be removed, but legitimate criticism is not removed merely because it is negative, and misleading reviews must not be published. Reports of counterfeiting or rights infringement are reviewed through support channels.
11.1Rights in the Platform, software, designs, trademarks, databases and content belong to Disty or its licensors. The Customer receives a limited, non-exclusive right to use the Platform for permitted transactions, without transfer of ownership or rights in trademarks or others’ data.
11.2Permission to reuse product images or descriptions for commercial marketing outside the Platform is granted only to the extent Disty holds the rights, the rights holder permits it or a separate licence applies. Disty does not warrant rights it does not hold. Retailers may use materials authorised for reuse within the permission’s scope, without suggesting an agency or endorsement that does not exist.
11.3The Customer retains its rights in its documents, specifications and content and grants Disty a non-exclusive, royalty-free licence to use, reproduce and process that material to the extent necessary to provide the service, fulfil the Customer’s request and make related lawful improvements, and to share it with relevant providers and Sellers within that scope. This licence does not authorise publication of a confidential RFQ or Customer data, use of the Customer’s name in marketing, or use of its personal or confidential content to train general-purpose models. General disclosure alone is insufficient to authorise a use requiring separate permission, a legal basis or specific consent. Any training or fine-tuning using Customer content is subject to a specific notice, the necessary permissions and consents, and confidentiality controls. Personal data remains subject to the Privacy Policy and the applicable legal basis.
11.4Each party must protect non-public commercial information received from the other, including special prices, Quotations, credit conditions and confidential specifications, and use it only for the relationship or with permission or another lawful basis. Disclosure is permitted to staff, advisers and fulfilment partners needing the information and bound by appropriate protection, or to meet a legal requirement. Confidentiality does not cover information lawfully made public, independently known or developed without using the confidential information.
11.5Personal data shall be processed in accordance with the Privacy Policy made available before collection and the relevant feature-specific notices. Acceptance of these Terms does not constitute marketing consent or blanket permission for data transfers or processing of sensitive or credit data. Separate consents and specific requirements shall be satisfied where required. Disclosure to Sellers and partners shall also comply with any specific consent or disclosure requirement under the E-Commerce Law. The content licence in Section 11.3 does not replace the required legal basis or consent.
12.1No exclusion or limitation applies to liability that cannot lawfully be excluded or limited, including fraud, gross negligence, liability for a harmful act from which exemption cannot validly be agreed, or breaches of mandatory rights. No cap reduces entitlement to repayment, warranty, repair or other legally required remedies, or liability affecting personal safety where limitation is prohibited.
12.2To the extent lawfully permitted, contractual compensation excludes indirect or consequential commercial losses and unrealised anticipated profits or savings excluded by a valid agreement. This does not apply to compensation required by law or payment, refund, confidentiality and data-protection obligations to the extent they cannot be restricted. Damage, causation and foreseeability are determined by applicable rules, not merely by the label attached to a claim.
12.3Subject to Section 12.1, for contract liability relating to a particular Order that may lawfully be limited, Disty’s aggregate liability does not exceed the value of the products or services subject to the claim paid or payable to Disty for that Order. This cap does not limit an independent Seller’s liability if it has not agreed to it and cannot extinguish a lawful refund obligation or deprive an essential obligation of substance. Claims unrelated to a particular Order are governed by applicable law without assuming a zero cap.
12.4Disty does not guarantee an independent party’s obligations that it has not undertaken and the law does not impose on it. It remains responsible for its own acts, obligations and attributable fault and for performing obligations it undertakes under applicable law, including where a contractor or carrier is used. Using a payment or delivery provider is not a blanket exemption from liability.
12.5The Customer must compensate Disty for proven direct damage and justified third-party claims arising from its attributable wrongdoing or breach, including falsified documents, unlawful use, content-rights infringement or unlawful resale. Causation, reasonableness, prevention of double recovery, notice of the claim and an opportunity to respond or participate in the defence are required. This does not cover Disty’s fault, penalties for its own violations or obligations that cannot lawfully be transferred. A settlement binding the Customer is not concluded without its consent unless a valid legal basis permits it.
12.6Reasonable care is taken to operate the Platform without guaranteeing uninterrupted or entirely fault-free service. Maintenance and changes to future features may be made while minimising disruption and giving appropriate notice where possible, without extinguishing an accepted Order, amount due or established right. Claims should be reported promptly on discovery to allow investigation and mitigation, without creating a hidden contractual time bar.
13.1Proportionate suspension of a feature, unperformed Order or account may be imposed for material breach, inaccurate information, a debt due, reasonable fraud or security concerns, or a legal requirement. Reasons and an opportunity to remedy or object are provided where possible. Immediate action may be taken where necessary, without disclosing information whose disclosure is prohibited. Suspicion alone does not authorise confiscating money or withholding refunds indefinitely.
13.2The Customer may request account closure at any time. Open Orders, liabilities and balances due are addressed, and closure does not remove existing obligations. Limited document access may be retained or documents provided on a lawful request. An account need not remain open indefinitely merely because a claim is disputed.
13.3Suspension or closure does not automatically cancel accepted Orders; their status is resolved under the contract and applicable law. Amounts due are refunded appropriately, balances are settled according to their source, and provisions intended by their nature to survive remain effective, including payment, warranty, confidentiality and dispute resolution. Records are retained under the Privacy Policy.
13.4Events beyond reasonable control are addressed according to their actual effect and the statutory conditions for force majeure, impossibility or exceptional circumstances. Calling an event a war, epidemic, customs delay or cyberattack does not establish exemption if it arose from attributable fault or an ordinary risk that could be addressed. Notice, mitigation and resumption of possible performance are required.
13.5Obligations are suspended only to the extent and for the duration affected. Payment for supply that has become permanently impossible is not retained without a legal basis. If an obstacle continues for more than 30 days, the affected part may be terminated and payments for undelivered products settled, without restricting an earlier cancellation or refund right arising under mandatory law, permanent impossibility or a lawful agreement. Exceptional-circumstances and contractual-rebalancing rules remain subject to the competent authority’s powers.
14.1Complaints may be submitted through support, the account manager, info@disty.app or 920027744, with the Order number, issue description and available evidence. Disty follows up Marketplace complaints with the Seller without neglecting its own obligations. Receipt, the handling process and progress are communicated within a reasonable period, subject to any shorter statutory deadline. Internal channels need not be exhausted before a statutory report or available judicial protection is sought.
14.2Saudi law applies. The parties seek an amicable resolution within 30 days of written notice unless faster action is needed or the law requires another period or procedure. This period does not suspend limitation or claim-admissibility periods or delay urgent relief, enforcement or reporting to a competent authority.
14.3Disputes are heard by the court having subject-matter and monetary jurisdiction in the Kingdom. To the extent a valid choice of territorial jurisdiction is permitted, the parties agree to the courts of Riyadh, without excluding mandatory jurisdiction, required procedures or non-waivable rights. These Terms are not an arbitration agreement. Arbitration requires a separate valid agreement satisfying its requirements.
14.4Where Arabic and English versions are published, Arabic prevails in case of conflict, subject to mandatory law. A language difference does not permit concealment of material information or alteration of what was expressly and validly agreed.
15.1These Terms may be amended for future transactions and use, with the updated version and effective date made available and material changes notified a reasonable time before they take effect. Fresh acceptance is obtained where required by law or the nature of the change. Silence or continued browsing alone does not constitute acceptance of a new financial obligation or amendment to an existing contract. Accepted Orders are not changed without valid agreement or a legal requirement.
15.2Notices are sent through approved account channels and made available for retention and reference. Dispatch and receipt are recognised according to applicable law, the medium and the circumstances. A notice is not automatically deemed received merely because “send” was pressed. Statutorily required service methods are respected, and contractual communications are distinguished from marketing consent.
15.3Accounts may not be transferred, nor authority delegated beyond permitted limits, without required approval. Rights or obligations may be transferred in a restructuring or business transfer in accordance with legal requirements and required notices and consents, without assuming unrestricted advance consent to substitution of a debtor or weakening of security. Data transfers remain subject to the Privacy Policy and applicable law.
15.4Mandatory law prevails, followed by a valid specific agreement within its subject matter with the relevant party, including a credit agreement or signed contract; the Order details and accepted Quotation within their scope; disclosed promotion conditions concerning the benefit; these Terms; and supplementary policies made available before contracting. This order of precedence does not override mandatory rights with a less protective policy or bind an independent party to an agreement it has not accepted.
15.5Agreed documents constitute the agreement within their scope, without excluding material information, fraudulent representations or statutory rights. If a provision is invalid, severable provisions remain effective. Delay in exercising a right is not a waiver; waiver must be valid and specific.
15.6Disty and the Customer are independent parties. No partnership, employment, franchise or general agency relationship is created. Purchasing does not make a Retailer Disty’s agent or authorised distributor. Any limited collection or performance agency must be based on a valid separate arrangement and does not extend beyond its scope.
1.1These Terms govern the use of Disty websites, applications, Disty AI, authorised WhatsApp channels and related services, together the “Platform”. They also govern purchases of products and services offered through the Platform, according to the identity and capacity of the Seller disclosed before contracting.
1.2The Platform is operated by Disty Company for Marketing (شركة دستي للتسويق), commercial registration number 1009005133, VAT registration number 312200046700003, with its address at Building 7027, Al Olaya Street, Al Olaya District, Secondary No. 2455, Riyadh 12244, Kingdom of Saudi Arabia, referred to as “Disty”, “we” or “us”.
1.3The Platform serves Business Buyers purchasing for operational requirements and Retailers purchasing for resale. Eligibility and benefits for each category depend on verification and the approved classification. Describing a transaction as business-to-business does not exclude a mandatory statutory right of the Customer or determine its legal status contrary to the substance of the transaction.
1.4These Terms and the relevant policies shall be made available before the contract is concluded and shall be accepted by the Customer’s authorised representative through the designated process or by accepting an offer that clearly incorporates them. Browsing alone does not create a purchase Order or authorise payment. Platform use is subject to the applicable use provisions made available to the user and accepted in a manner that can be established under applicable law. The supplementary policies comprise the Returns and Exchanges Policy, Refund Policy, Shipping and Delivery Policy, and Warranty and After-Sales Services Policy. Links to their applicable versions shall be made available before acceptance. A record of the applicable version and acceptance shall be retained, and the Order documents shall be available for subsequent reference.
1.5The relationship is subject to applicable Saudi laws, including the E-Commerce Law and its Implementing Regulations, the Electronic Transactions Law, the Civil Transactions Law, the Law of Evidence, the Personal Data Protection Law, invoicing and tax requirements, and product-specific or activity-specific rules where applicable. Mandatory legal provisions prevail over any inconsistent term in these Terms, policies or offers.
The following expressions have the meanings given below unless the context requires otherwise.
Customer means the business or organisation using or purchasing through the Platform, whether for operational use or resale, through an authorised representative.
Authorised User means a person added or approved by the Customer to administer the account, purchase, approve transactions or handle financial matters within specified permissions.
Seller means the party identified as the seller on the product page or Quotation and in the order summary before acceptance, as confirmed in the sales documents and invoice. Any material discrepancy in its identity must be resolved before the Customer is bound to a transaction that differs from the one it accepted.
Disty Product means a product sold by Disty as the contracting Seller. Marketplace Product means a product sold through the Platform by an independent party, referred to as a “Marketplace Seller”.
Order means a specific purchase request submitted by the Customer through an authorised channel. It is accepted only in accordance with Section 5.
Request for Quotation or RFQ means a request for a commercial offer. Quotation means a document setting out the products or services, specifications, prices, supply conditions and validity period.
Wallet means the record displayed in the Customer’s account of balances available for permitted use, according to the type, source and conditions of the balance. This name alone does not determine the arrangement’s regulatory classification or authorise the provision of payment services.
Credit Facility means an approved deferred-payment or financing arrangement under a separate agreement identifying the provider, the nature of the arrangement and its terms.
Disty AI means the intelligent assistant available through the Platform for search, comparison, preparing RFQs, and procurement and support assistance.
Business Day means Sunday to Thursday, excluding official holidays in the Kingdom. References to days mean calendar days unless expressly described as Business Days or a statutory provision requires otherwise.
3.1The Platform is intended for professional use by entities holding the appropriate legal status or licences for their activities. Users must have full legal capacity and authority to act for the Customer. Approval of registration does not grant credit approval or guarantee acceptance of future Orders.
3.2Registration requires accurate information and a verified contact method. Activation may require a commercial registration or appropriate licence, National Address, authorised representative details, a VAT certificate where registered, and other information lawfully required. Credit documents are requested through the relevant credit process. The account remains under review until the Customer is notified of the outcome, without an automatic promise of activation.
3.3Disty may verify information through official sources or authorised providers, request proportionate additional information, or decline registration or restrict features for legitimate reasons, subject to applicable notice and data-protection requirements. These Terms do not provide blanket consent to access an individual’s credit information or process data requiring separate consent.
3.4The Customer determines its Authorised Users, roles, purchasing limits and approvals. It is responsible for instructions issued within their authority or correctly attributed to it under applicable law. Origin and authority are assessed using verification methods, records and relevant circumstances. A message from a registered number is not conclusive, unchallengeable evidence of authorisation or transaction validity.
3.5The Customer must protect verification codes, access credentials and devices, prevent access by unauthorised persons, revoke permissions that have ended and promptly notify Disty of suspected unauthorised use. Disty will investigate the report and take appropriate measures, without excluding responsibility for a failure attributable to it under applicable law.
3.6Information must be updated when it changes. Renewed documents must be supplied within 15 days of the relevant change or expiry, or before any transaction requiring a valid document, whichever is earlier. Features dependent on verification may be restricted until verification is complete.
3.7Retailers must hold the licences necessary for their activities and resale of regulated products. Contracts with government and semi-government entities remain subject to the laws and procedures applicable to them. A user’s acceptance on the Platform does not replace required authority, approvals or government procurement procedures.
4.1For Disty Products, the sales contract is between Disty and the Customer. For Marketplace Products, it is between the identified Seller and the Customer unless the contracting documents clearly disclose another lawful arrangement. Disty may provide Platform, support, delivery or collection services within the disclosed scope. Providing those services does not alone change the Seller’s identity, nor release Disty from its own obligations or any liability imposed by law according to its actual role.
4.2Sellers are required to provide appropriate verification information and documents, ensure product authenticity, legality and conformity, and sell products as new unless their condition is clearly disclosed. Administrative verification is not an absolute guarantee against a violation. The Customer shall report suspected counterfeiting or illegality promptly on discovery; failure to report within 48 hours does not alone extinguish a claim. Where counterfeiting is established, the transaction is remedied by refunding the price and associated delivery charges and bearing the costs of return, without prejudice to other statutory rights.
4.3Material advertised or agreed specifications form part of the basis of the contract, including model, capacity, colour, quantity, pack size, condition, regional version, compatibility and warranty. Packaging images or non-material visual details may vary, but describing an image as illustrative does not permit a materially different product to be supplied. Products or specifications may not be substituted without the Customer’s agreement.
4.4Prices are in Saudi riyals unless stated otherwise. They may depend on customer category, quantity, delivery location, payment method, a commercial agreement or an advertised offer. The total price, tax, delivery charges and additional fees are disclosed before the Order is accepted. Undisclosed charges may not be imposed after contracting without valid agreement. Price and availability alerts do not reserve a price or quantity unless expressly stated.
4.5Listing information may be corrected or withdrawn before Order acceptance. If a material price or description error is discovered after acceptance, the Customer is notified promptly and its agreement to correction is sought, or the applicable legal remedies are pursued. The price is not increased unilaterally, and an internal error does not create a general right to cancel an accepted contract. Amounts due on cancellation are refunded without charging the Customer for the Seller’s error.
4.6Invoices and credit notes are issued in accordance with applicable tax and e-invoicing requirements and in the correct Seller’s name. The Customer must provide accurate information, including tax information; this does not relieve the invoice issuer of its statutory duties to issue and correct invoices. Disty does not guarantee input VAT deductibility, which depends on the Customer’s circumstances and use of the product.
4.7Minimum or maximum quantities, service areas, customer-category conditions and offer restrictions are disclosed before purchase. Restrictions affecting use or warranty, including regional versions or authorised-agent coverage, are disclosed without suggesting coverage that does not exist or reducing a mandatory right.
4.8Disty receives Marketplace Product enquiries, refers them to the Seller and follows up according to its role. The Seller remains responsible for its sales obligations and Disty for its own obligations. These Terms do not provide an additional commercial guarantee equivalent to a guarantee offered by another platform unless Disty expressly announces one.
5.1Submitting an Order constitutes an offer to purchase the products and quantities from the Seller at the price and on the payment and delivery arrangements stated in the summary. The Customer can review and correct information before submission. Payment falls due at the disclosed time, subject to refund rights if the Order is not accepted or is lawfully cancelled.
5.2An Order number, acknowledgement of receipt, payment authorisation or credit-limit reservation does not itself constitute acceptance. Acceptance occurs upon express confirmation by the Seller or its authorised representative through an approved channel, or upon dispatch accompanied by notification to the Customer, whichever occurs first, unless a binding offer or specific agreement provides another mechanism. Receipt acknowledgements must be distinguished from acceptance confirmations. This mechanism must be clearly stated on the product page, in the Order summary and through the channel used, having regard to the Civil Transactions Law provisions concerning the display of goods and prices. This provision shall not postpone the formation of a contract established to have been concluded under applicable law or by acceptance of a binding offer.
5.3An Order may involve multiple Sellers, shipments or invoices, with the products covered by each acceptance identified. Additional delivery charges may not be imposed solely because the Seller elects to split a shipment. The Customer’s rights concerning products whose agreed benefit cannot be achieved without other components remain protected.
5.4Before acceptance, an Order may be declined or further confirmation requested because of unavailability, inability to approve payment, disclosed quantity limits, reasonable fraud indicators or a legal prohibition. After acceptance, cancellation requires agreement, a lawful contractual basis or a ground permitted by law, with notice and repayment of amounts due and without extinguishing other rights that may arise. Ordinary stock shortages or supplier failure do not automatically constitute force majeure.
5.5An RFQ does not bind either party to supply. It may be sent to relevant Sellers using only the information necessary to prepare an offer, in accordance with the Privacy Policy and confidentiality requirements. Specifications, quantity, required version, acceptable alternatives, delivery location and essential requirements must be specified.
5.6A Quotation remains valid for the period stated in it. If no acceptance period is specified, that period shall be twenty-four hours from the time it is sent, calculated by reference to Saudi Arabian time. Where the Quotation constitutes a definite final offer subject to an acceptance period, including this default period, its issuer may not withdraw it during that period contrary to applicable law; the contract is formed by a conforming acceptance made while the offer remains in effect. A preliminary estimate or an offer conditional on confirmation of availability or approval must be clearly identified as such, together with its conditions, when issued. Contract formation shall be determined by its substance and applicable law. A binding offer or a contract already concluded may not subsequently be described as a preliminary request to defer formation or avoid its obligations.
5.7Made-to-specification, configured, imported or specially sourced products, their advance payments and cancellation conditions must be identified before acceptance. Importing or sourcing a product specially does not alone create a statutory exception to return rights. Defect and non-conformity rights remain protected. Any lawful charge for cancelling a special contract must be clearly specified and remain subject to compensation rules and mandatory rights.
5.8Electronic records, correspondence and approvals are recognised subject to the requirements for their evidential value, attribution and integrity under applicable law. They remain open to examination and lawful challenge. These Terms do not make every message, verification code or image conclusive evidence or an independently enforceable instrument.
6.1Available payment methods are those disclosed for the Order before completion and may include cards, SADAD, bank transfer, payment on delivery, eligible balances or approved credit. Methods may change for future Orders, but an agreed method for an accepted Order cannot be changed without the Customer’s consent or a legal basis. Payments are processed through channels and providers authorised for the relevant service.
6.2Unless payment on delivery or credit is agreed, payment must be completed and verified before dispatch. Transfers must include the required reference. Any hold or debit authorisation is limited to the specified transaction, amount and purpose. Another saved payment method may not be charged without valid authorisation or legal grounds.
6.3If payment fails or is reversed, the Customer is notified and given a reasonable opportunity to resolve it according to the Order’s status. Unperformed supply may be suspended to the extent lawfully permitted. A legitimate bank dispute is not automatically treated as fraud, and the same amount is not collected twice. Amounts are reconciled following the dispute outcome and establishment of entitlement.
6.4Registration does not grant a Credit Facility. Any facility is subject to a separate agreement specifying its provider, nature, limits, due dates, security and default provisions. Regulated activities are performed only by an appropriately licensed or authorised entity. Accepting these Terms does not constitute an individual’s explicit consent to a credit enquiry, provision of a personal guarantee or execution of a promissory note. The relevant consents and conditions must be completed separately.
6.5Available credit may be reduced by invoices, accepted Orders and disclosed reservations. The Customer is notified where a top-up or Order adjustment is required. Limit changes, acceleration or suspension are subject to the facility agreement and applicable law. No interest or increase in a debt is due solely because payment is late. Direct enforcement is pursued only under an instrument satisfying statutory requirements; an ordinary invoice does not become an enforcement instrument merely because these Terms say so.
6.6The Wallet identifies each balance’s type, source and conditions. Money paid by the Customer or due to be refunded does not become promotional credit or expire when a campaign ends. It is not refunded to the Wallet instead of the required refund method without the Customer’s valid choice or a legal basis. Applicable repayment rights remain protected, subject to appropriate payee verification and prevention of duplicate refunds.
6.7Promotional cashback, vouchers and free credits are governed by the disclosed grant conditions. Unless the offer states otherwise, they expire 30 days after addition, provided this period is disclosed before entitlement arises and the expiry date is displayed in the account. This condition does not apply retrospectively to grants made on different terms. They cannot be withdrawn as cash or transferred unless their conditions permit. Compensation balances are classified according to their underlying basis; compensation due cannot be extinguished or restricted merely by describing it as promotional credit.
6.8An erroneous balance may be corrected, or a benefit linked to a cancelled or returned Order or established abuse reversed, proportionately and with notice explaining the reason and an opportunity to object. Unrelated amounts due may not be confiscated. These Terms do not themselves authorise deposit-taking, issuing electronic money or operating a payment service requiring a licence.
6.9Each offer specifies its duration, eligible customers and products, use limits, benefit calculation and whether it can be combined with other offers. The effect of cancellation and returns on benefits is disclosed and must not result in deductions exceeding the justified benefit or breaching refund rights. Applicable discount, advertising and licensing requirements are observed. Conditions of an earned offer are not changed retrospectively.
6.10The collecting party is identified for each Order. Where Disty collects for a Marketplace Seller under a lawful arrangement, correct payment through the approved channel discharges the Customer’s payment obligation to the extent paid. The Customer is not required to pay again because of a dispute between Disty and the Seller. Settlement between them is governed by their agreement and payment-services requirements. These Terms alone do not create an agency or a licensing exemption.
6.11Where direct collection by the Seller is disclosed and authorised, the Seller receives the payment and is responsible for refunding it when due, with Disty following up according to its role. No transfer to a personal account or an unapproved entity shall be requested without verifying its connection to the Order. Disty’s commission is charged to the Seller according to their agreement; the Customer pays a fee only if disclosed and accepted before contracting.
6.12Set-off is permitted only for reciprocal debts between the same parties where statutory conditions are met or a valid agreement permits it, with the amounts and grounds explained. Disputed claims or debts owed to another Seller may not be deducted without a valid basis. Collection costs are limited to actual, reasonable and evidenced expenses lawfully recoverable or awarded, without automatic late penalties or double recovery.
7.1Service areas, charges and delivery periods shall be disclosed before contracting. In-stock products shall be distinguished from products requiring sourcing, and any statement such as “within 24 hours” shall specify whether it concerns sourcing or delivery. Misleading timelines or unverified promises must not be used. The Customer shall be informed of anticipated delays or material difficulties and the revised estimate, without unilateral amendment of the agreed delivery date. Procedures are further set out in the Shipping and Delivery Policy.
7.2Delay-related cancellation rights under Article 14 of the E-Commerce Law are preserved where applicable. If no different delivery or performance period is agreed, the statutory right applies where more than fifteen days have elapsed from contracting. Where a date is agreed, delay beyond that date is treated in accordance with the statutory text, without automatically requiring an additional fifteen-day grace period. Amounts due for unperformed items and costs associated with the delay are refunded, subject to force majeure provisions and mandatory rights.
7.3The Customer must provide an accurate address and an authorised recipient. Delivery may be evidenced by a dedicated delivery code, signature, stamp, carrier record or appropriate photograph, subject to applicable law and data protection. Evidence is reviewed if disputed. A sign-in code must not be requested as delivery confirmation.
7.4If delivery fails for a reason attributable to the Customer, it is contacted to rearrange delivery. Redelivery or storage charges apply only where their basis was disclosed and they are reasonable and due. Costs caused by the Seller or its appointed carrier are not passed to the Customer. The affected part may be terminated following notice and a reasonable opportunity to resolve delivery, with lawful settlement of amounts due.
7.5The Customer shall inspect the shipment as soon as reasonably practicable in the ordinary course of dealing. Reporting visible damage, shortages or incorrect items within 48 hours is requested to facilitate investigation, with available evidence. This procedural period does not automatically extinguish an established right, hidden-defect claim or warranty. Hidden defects shall be reported promptly upon discovery or within the relevant statutory period; discovery within seven days is not required.
7.6Risk of loss or damage passes on actual delivery to the Customer or its authorised representative under the agreed arrangements, subject to rules concerning refusal to receive and mandatory law. It does not pass merely on handover to a carrier chosen by the Seller. For warehouse collection, risk passes on actual collection. The party undertaking delivery remains responsible for performing that obligation under applicable law, with any right of recourse against the carrier preserved.
7.7Title passes under the sales contract. Retention of title until full payment may be expressly agreed to the extent legally permitted. If a Retailer is allowed to resell before payment, that permission and its effect on third-party rights must be addressed in the credit agreement. This provision does not authorise repossession, entry to premises or bypassing statutory enforcement procedures. The price remains payable as agreed.
7.8Tracking information is available according to the carrier and available channel and may be technically delayed. An automated status or incomplete tracking does not prevent verification of actual delivery or a claim for a missing shipment.
8.1Cancellation may be requested before dispatch without a fee, subject to lawful special agreements for the Orders described in Section 5.7 and mandatory rights. After dispatch, the applicable cancellation or return provisions apply. Use of the application alone is not required: requests are also accepted through support, the account manager or an approved written channel through which the request can be evidenced. Return and inspection procedures are further set out in the Returns and Exchanges Policy.
8.2Subject to statutory exceptions, a product purchase may be cancelled during the seven days following receipt where the product has not been used and no benefit has been obtained, in accordance with Article 13 of the E-Commerce Law where applicable. A more favourable published policy applies within its scope. The Customer bears cancellation or return costs that may lawfully be charged and were disclosed, unless the reason is a defect, error or non-conformity attributable to the Seller, or otherwise agreed.
8.3For a return unrelated to a defect, the product must be returned in a condition permitting verification that it is unused, with its parts, accessories, gifts and related documents. Packaging and seals shall be preserved where necessary and lawful for that product. Packaging requirements or opening the package alone must not be used to extinguish a mandatory right. The effect of opening, activation or consumption is assessed according to the product’s nature, actual use or benefit, and the applicable exception.
8.4Exceptions to cancellation follow applicable law and regulations, including made-to-order products or products manufactured to the Customer’s specifications, certain used software or digital content whose use has begun, products damaged through the Customer’s mishandling, and other lawfully excluded categories. Food, beverages, perishables, hygiene products, consumables and digital codes are subject to restrictions permitted by their nature and applicable law after disclosure. A general label such as “opened electronics”, “final sale” or “special order” is insufficient to remove a mandatory right.
8.5Rights concerning defects, counterfeiting, pre-delivery damage, shortages and non-conformity remain protected even where the product is ineligible for a change-of-mind return. After verification, the legally or contractually due remedy is available, including repair, replacement, making good shortages, cancellation or a price reduction, according to the circumstances. The Seller may not replace an established entitlement with a lesser remedy without valid agreement.
8.6The responsible party bears the collection, return and replacement-supply costs necessary to remedy its error or non-conformity. A defect claim does not depend on original packaging where retaining it was not reasonably possible, provided the product, its parts and available evidence are supplied and inspection enabled. Inspection must take place within a reasonable period, with the outcome and reasons for rejection explained. Handling may not be delayed indefinitely while awaiting the Seller or service centre.
8.7Where a refund is due, the amount actually paid and any other amounts required by law shall be refunded, without making the start of the applicable period conditional on an undefined internal approval. As a contractual commitment, the refund shall be executed through the relevant payment channel without delay and no later than 14 calendar days after receipt of the returned product, or after valid notice of cancellation if the product has not been dispatched or cancellation is due to non-delivery. Any shorter period or more favourable starting point required by law shall apply. Merely opening an internal request does not satisfy the obligation to execute the refund. The Customer shall be provided with the refund reference and execution date, and informed of any genuine obstacle and the steps taken to address it. Internal procedures alone shall not extend the applicable deadline. These provisions shall be read together with the Refund Policy.
8.8Refunds are made to the original payment method where possible. Wallet credit is substituted only with valid explicit consent or a legal basis. If the original method cannot be used, an appropriate secure alternative is agreed without additional refund charges. Bank-account ownership is verified where necessary. Refund references and status are provided. Bank posting times may vary, without removing the duty to act promptly and follow up.
8.9For credit Orders, a credit note is issued and the debt and available limit adjusted. Any overpayment due is refunded. Where several payment methods were used, paid money is distinguished from promotional credit; free credit does not become cash unless entitlement arises under its conditions. Vouchers, gifts or benefits may be deducted only under disclosed conditions and to a justified and lawful extent.
8.10Delivery fees and other charges are refunded to the extent due according to the ground and scope of cancellation. For defects, incorrect supply, counterfeiting or delivery failures, the Customer is not charged the costs necessary to remedy the Seller’s breach. Credit notes or tax corrections are issued as appropriate and in accordance with the competent authority’s requirements.
8.11For Marketplace Products, the Seller remains responsible for refunds due from it. Disty performs its disclosed role in receiving requests, following up or making refunds under the approved collection arrangement. The Customer’s right does not disappear merely because Disty has transferred funds to the Seller. Any refund obligation imposed on Disty by law or contract is not limited to money it still holds. The Customer is informed of the responsible party and resolution steps without being required to pay twice.
9.1The warranty, its provider, scope, duration and claim procedure shall be disclosed before sale and in the relevant documents. Electrical and electronic appliances covered by statutory warranty requirements shall carry a warranty of at least two years, subject to any longer advertised or legally required period and any statutory extension for delays in supplying spare parts or commencing and completing maintenance. Rights relating to recurring faults, replacement, a substitute product or compensation shall be observed where their statutory conditions are met. Neither the regional version nor manufacturer warranty conditions shall exclude the Seller’s statutory liability for defects or non-conformity. Claim, inspection and remedy procedures are further set out in the Warranty and After-Sales Services Policy. Any additional commercial warranty applies on its terms without prejudice to mandatory rights.
9.2Claims are accepted through approved channels with reasonable purchase identification, the serial number where available and a description of the fault. They are referred to the appropriate party and followed up, with the process and expected period explained. A warranty provider’s decision is not final so as to prevent a challenge or exercise of statutory rights against the Seller or through competent authorities.
9.3Faults actually caused by misuse, storage, liquids, incorrect installation, unauthorised repair or normal wear may be excluded according to causation and lawful warranty conditions. Coverage does not automatically lapse in full because of an event unrelated to the claimed defect, and exclusions contrary to the mandatory minimum do not apply.
9.4The Customer shall remove its data and accounts from the device or back them up before handing it over for servicing, to the extent possible. Data protection must be observed by the service provider, and the Customer is informed if repair may require data erasure. This does not exempt the provider from responsibility for unlawful destruction or disclosure attributable to it.
9.5A Retailer may enable its customer to benefit from a transferable warranty according to its terms, without claiming authorised-agent status or offering a warranty in Disty’s name without permission. Its obligations to its own purchaser remain. The Customer assesses fitness for a particular purpose unless it disclosed that purpose to the Seller and the parties agreed the product’s suitability, subject to agreed specifications and statutory warranties.
10.1Fraud, falsified data or documents, impersonation, manipulation of promotions, Wallet balances, returns or credit, and using multiple accounts to evade disclosed limits are prohibited. Users must not damage or disrupt the Platform, access others’ data or introduce malicious software. Bribery, money laundering, unlawful transactions, abuse and threats against staff or partners are also prohibited.
10.2Substantial Platform, pricing or catalogue data may not be automatically extracted, copied, republished or used to build a competing service without written permission, subject to uses permitted by law. Authorised integrations are available on their terms. This does not restrict the Customer from retaining purchase records or lawfully exporting data available to it.
10.3Each Customer must comply with its category and category-specific offer conditions. Commercial resale purchases require the appropriate classification. Misclassification does not create a right to confiscate payments or extinguish statutory rights. The classification and future features may be adjusted following verification and notice.
10.4Retailers are responsible for licensing, conformity, labelling, storage, invoicing, warranties, returns and obligations to their customers according to the product and activity. They must comply with applicable export restrictions and sanctions and lawful commercial restrictions disclosed and agreed before sale. Not every foreign or brand-imposed restriction automatically applies. They must not represent themselves as Disty, an authorised agent or an official distributor without authority.
10.5Disty AI responses may be inaccurate or incomplete. General suggestions do not alone create a final offer or credit approval, and material information must be reviewed in the Order summary or approved Quotation. If the Platform permits actions through the assistant, the authorised user must clearly confirm the transaction and amount. An unconfirmed conversation does not provide unlimited purchasing authority. Disty’s responsibility for its system and actual obligations remains subject to applicable law.
10.6Only approved WhatsApp and account-manager channels shall be used. Authority is verified for Orders and material changes; an unauthorised statement is insufficient to amend a contract or grant credit. Amendments or special offers are recorded in writing by an authorised representative, without requiring every valid approval to originate within the application alone.
10.7Ratings and reviews must be truthful, based on actual experience and free of unauthorised data and unlawful content. Content breaching published rules may be removed, but legitimate criticism is not removed merely because it is negative, and misleading reviews must not be published. Reports of counterfeiting or rights infringement are reviewed through support channels.
11.1Rights in the Platform, software, designs, trademarks, databases and content belong to Disty or its licensors. The Customer receives a limited, non-exclusive right to use the Platform for permitted transactions, without transfer of ownership or rights in trademarks or others’ data.
11.2Permission to reuse product images or descriptions for commercial marketing outside the Platform is granted only to the extent Disty holds the rights, the rights holder permits it or a separate licence applies. Disty does not warrant rights it does not hold. Retailers may use materials authorised for reuse within the permission’s scope, without suggesting an agency or endorsement that does not exist.
11.3The Customer retains its rights in its documents, specifications and content and grants Disty a non-exclusive, royalty-free licence to use, reproduce and process that material to the extent necessary to provide the service, fulfil the Customer’s request and make related lawful improvements, and to share it with relevant providers and Sellers within that scope. This licence does not authorise publication of a confidential RFQ or Customer data, use of the Customer’s name in marketing, or use of its personal or confidential content to train general-purpose models. General disclosure alone is insufficient to authorise a use requiring separate permission, a legal basis or specific consent. Any training or fine-tuning using Customer content is subject to a specific notice, the necessary permissions and consents, and confidentiality controls. Personal data remains subject to the Privacy Policy and the applicable legal basis.
11.4Each party must protect non-public commercial information received from the other, including special prices, Quotations, credit conditions and confidential specifications, and use it only for the relationship or with permission or another lawful basis. Disclosure is permitted to staff, advisers and fulfilment partners needing the information and bound by appropriate protection, or to meet a legal requirement. Confidentiality does not cover information lawfully made public, independently known or developed without using the confidential information.
11.5Personal data shall be processed in accordance with the Privacy Policy made available before collection and the relevant feature-specific notices. Acceptance of these Terms does not constitute marketing consent or blanket permission for data transfers or processing of sensitive or credit data. Separate consents and specific requirements shall be satisfied where required. Disclosure to Sellers and partners shall also comply with any specific consent or disclosure requirement under the E-Commerce Law. The content licence in Section 11.3 does not replace the required legal basis or consent.
12.1No exclusion or limitation applies to liability that cannot lawfully be excluded or limited, including fraud, gross negligence, liability for a harmful act from which exemption cannot validly be agreed, or breaches of mandatory rights. No cap reduces entitlement to repayment, warranty, repair or other legally required remedies, or liability affecting personal safety where limitation is prohibited.
12.2To the extent lawfully permitted, contractual compensation excludes indirect or consequential commercial losses and unrealised anticipated profits or savings excluded by a valid agreement. This does not apply to compensation required by law or payment, refund, confidentiality and data-protection obligations to the extent they cannot be restricted. Damage, causation and foreseeability are determined by applicable rules, not merely by the label attached to a claim.
12.3Subject to Section 12.1, for contract liability relating to a particular Order that may lawfully be limited, Disty’s aggregate liability does not exceed the value of the products or services subject to the claim paid or payable to Disty for that Order. This cap does not limit an independent Seller’s liability if it has not agreed to it and cannot extinguish a lawful refund obligation or deprive an essential obligation of substance. Claims unrelated to a particular Order are governed by applicable law without assuming a zero cap.
12.4Disty does not guarantee an independent party’s obligations that it has not undertaken and the law does not impose on it. It remains responsible for its own acts, obligations and attributable fault and for performing obligations it undertakes under applicable law, including where a contractor or carrier is used. Using a payment or delivery provider is not a blanket exemption from liability.
12.5The Customer must compensate Disty for proven direct damage and justified third-party claims arising from its attributable wrongdoing or breach, including falsified documents, unlawful use, content-rights infringement or unlawful resale. Causation, reasonableness, prevention of double recovery, notice of the claim and an opportunity to respond or participate in the defence are required. This does not cover Disty’s fault, penalties for its own violations or obligations that cannot lawfully be transferred. A settlement binding the Customer is not concluded without its consent unless a valid legal basis permits it.
12.6Reasonable care is taken to operate the Platform without guaranteeing uninterrupted or entirely fault-free service. Maintenance and changes to future features may be made while minimising disruption and giving appropriate notice where possible, without extinguishing an accepted Order, amount due or established right. Claims should be reported promptly on discovery to allow investigation and mitigation, without creating a hidden contractual time bar.
13.1Proportionate suspension of a feature, unperformed Order or account may be imposed for material breach, inaccurate information, a debt due, reasonable fraud or security concerns, or a legal requirement. Reasons and an opportunity to remedy or object are provided where possible. Immediate action may be taken where necessary, without disclosing information whose disclosure is prohibited. Suspicion alone does not authorise confiscating money or withholding refunds indefinitely.
13.2The Customer may request account closure at any time. Open Orders, liabilities and balances due are addressed, and closure does not remove existing obligations. Limited document access may be retained or documents provided on a lawful request. An account need not remain open indefinitely merely because a claim is disputed.
13.3Suspension or closure does not automatically cancel accepted Orders; their status is resolved under the contract and applicable law. Amounts due are refunded appropriately, balances are settled according to their source, and provisions intended by their nature to survive remain effective, including payment, warranty, confidentiality and dispute resolution. Records are retained under the Privacy Policy.
13.4Events beyond reasonable control are addressed according to their actual effect and the statutory conditions for force majeure, impossibility or exceptional circumstances. Calling an event a war, epidemic, customs delay or cyberattack does not establish exemption if it arose from attributable fault or an ordinary risk that could be addressed. Notice, mitigation and resumption of possible performance are required.
13.5Obligations are suspended only to the extent and for the duration affected. Payment for supply that has become permanently impossible is not retained without a legal basis. If an obstacle continues for more than 30 days, the affected part may be terminated and payments for undelivered products settled, without restricting an earlier cancellation or refund right arising under mandatory law, permanent impossibility or a lawful agreement. Exceptional-circumstances and contractual-rebalancing rules remain subject to the competent authority’s powers.
14.1Complaints may be submitted through support, the account manager, info@disty.app or 920027744, with the Order number, issue description and available evidence. Disty follows up Marketplace complaints with the Seller without neglecting its own obligations. Receipt, the handling process and progress are communicated within a reasonable period, subject to any shorter statutory deadline. Internal channels need not be exhausted before a statutory report or available judicial protection is sought.
14.2Saudi law applies. The parties seek an amicable resolution within 30 days of written notice unless faster action is needed or the law requires another period or procedure. This period does not suspend limitation or claim-admissibility periods or delay urgent relief, enforcement or reporting to a competent authority.
14.3Disputes are heard by the court having subject-matter and monetary jurisdiction in the Kingdom. To the extent a valid choice of territorial jurisdiction is permitted, the parties agree to the courts of Riyadh, without excluding mandatory jurisdiction, required procedures or non-waivable rights. These Terms are not an arbitration agreement. Arbitration requires a separate valid agreement satisfying its requirements.
14.4Where Arabic and English versions are published, Arabic prevails in case of conflict, subject to mandatory law. A language difference does not permit concealment of material information or alteration of what was expressly and validly agreed.
15.1These Terms may be amended for future transactions and use, with the updated version and effective date made available and material changes notified a reasonable time before they take effect. Fresh acceptance is obtained where required by law or the nature of the change. Silence or continued browsing alone does not constitute acceptance of a new financial obligation or amendment to an existing contract. Accepted Orders are not changed without valid agreement or a legal requirement.
15.2Notices are sent through approved account channels and made available for retention and reference. Dispatch and receipt are recognised according to applicable law, the medium and the circumstances. A notice is not automatically deemed received merely because “send” was pressed. Statutorily required service methods are respected, and contractual communications are distinguished from marketing consent.
15.3Accounts may not be transferred, nor authority delegated beyond permitted limits, without required approval. Rights or obligations may be transferred in a restructuring or business transfer in accordance with legal requirements and required notices and consents, without assuming unrestricted advance consent to substitution of a debtor or weakening of security. Data transfers remain subject to the Privacy Policy and applicable law.
15.4Mandatory law prevails, followed by a valid specific agreement within its subject matter with the relevant party, including a credit agreement or signed contract; the Order details and accepted Quotation within their scope; disclosed promotion conditions concerning the benefit; these Terms; and supplementary policies made available before contracting. This order of precedence does not override mandatory rights with a less protective policy or bind an independent party to an agreement it has not accepted.
15.5Agreed documents constitute the agreement within their scope, without excluding material information, fraudulent representations or statutory rights. If a provision is invalid, severable provisions remain effective. Delay in exercising a right is not a waiver; waiver must be valid and specific.
15.6Disty and the Customer are independent parties. No partnership, employment, franchise or general agency relationship is created. Purchasing does not make a Retailer Disty’s agent or authorised distributor. Any limited collection or performance agency must be based on a valid separate arrangement and does not extend beyond its scope.